Privacy Policy

Information we collect

We collect details you provide, such as your name, email, account information, order and billing details, recipient name and mailing address, and messages to our team. If you personalize a gift, this also includes your card choice, custom note, uploaded photo, and submission preferences.

Payment information is processed through the payment services available at checkout. Our website services may also collect device, browser, IP address, and usage information.

How we use it

We use information to process purchases, manage accounts and subscriptions, prepare and deliver your letters, answer questions, and keep our website working. When you sign up for our newsletter or an offer, we use your details to send the emails you requested.

We may also need information for transaction records, legal obligations, or resolving order issues.

When information is shared

We provide service providers with information needed to help process payments, run our website and email services, organize submissions, and prepare and mail orders. Personalized content is shared with the gift recipient as part of your order. Information may also be disclosed when required by law.

Please have permission to share another person’s photo or details. We do not sell customer-submitted personal photos or private gift messages, or use them in public advertising without separate authorization.

Cookies and website use

Our website and embedded services use cookies and similar tools for features such as login, checkout, videos, site measurement, and troubleshooting. Some embedded services may recognize your browser across websites.

You can manage cookies in your browser settings. Restricting them may affect site features. Do Not Track signals do not automatically disable these tools. Contact us about privacy choices that apply to your information.

Your choices

You can unsubscribe from promotional emails using the link in those emails or by contacting us. This does not cancel your subscription or stop account and order messages needed to provide your purchase.

To request access, correction, or deletion of your information, email us with the address associated with your account or order. We may need to verify your identity. Available rights and exceptions depend on applicable law. Some records may need to remain for active orders or legal obligations.

Keeping your information

How long we keep information depends on its purpose, including fulfillment, active subscriptions, support, accounting, and legal needs. You can ask us to review the information we hold about you, including submitted photos and notes. Deletion cannot recall materials already printed and mailed.

No online service can guarantee complete security. Please do not send passwords or full payment details through contact or submission forms.

Changes and questions

We will post updates here and change the effective date. We will provide additional notice or request permission when required by law.